Refund Policy

Last Updated: February 8, 2023

At Rivtra, we strive to provide a seamless and satisfactory experience for our customers. If you have concerns about a refund, please read our Refund Policy below.

1. Refund Eligibility

a. Refunds are considered on a case-by-case basis.

b. To be eligible for a refund, you must have a valid reason, such as an error in billing or dissatisfaction with our services.

2. Billing Errors

a. If you believe you have been charged in error, please contact us promptly. We will investigate the issue and, if necessary, process a refund for the overcharged amount.

3. Dissatisfaction with Services

a. If you are dissatisfied with our services and believe a refund is appropriate, please contact us within [X days/weeks] of the service being rendered.

b. Your request will be evaluated based on the specific circumstances and the reason for your dissatisfaction.

4. Non-Refundable Services

a. Certain services may be non-refundable unless otherwise specified in a separate agreement.

5. Refund Process

a. To request a refund, please contact our customer support team at [email address] or [phone number].

b. Provide a detailed explanation of your request, including relevant order or transaction details.

c. We will review your request and respond in a timely manner.

6. Refund Amount

a. If your refund request is approved, the refund amount may be partial or full, depending on the circumstances and our evaluation.

7. Refund Timeframe

a. Refunds, if approved, will be processed within [X business days/weeks] from the date of approval.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Address: G.S. Road, Christian Basti, Dispur, Guwahati – 781006

Phone: +91 936 531 7029

Email: support@rivtra.com

Note: This Refund Policy is subject to change. Please refer to the latest version on our website.

Thank you for choosing Rivtra for your logistics needs. We value your trust and satisfaction.